I have been a SingTel and SingNet customer for the longest time and do recommend friends and family over sometimes. While I have no complains about the service, I do have questions about some of their front-line staff operations and capabilities . Another incident struck today. I decided to sign up for the ADSL upgrade package from the current 3500kbps to the ADSL2 6000kbps after my contract is up for renewal. On the day of service activation, things just weren't going well. To cut a long story short, the downtime and service disruption was almost 3/4 of the day (which meant no www and email access == no work gets done) and my router power-supply cable failed today for some reason (due to age, I believe) and luckily, I had an old power-supply cable lying around which was put to good use. When the ADSL2 modem arrived late, I hooked it up, expecting a simple plug-n-play. I was wrong. The SingNet technical service staff was at a loss to help me. The only thing they could do was tell me that I could hook up my single machine (I have 8 at home) to the modem directly and things work fine. That is not a solution. Solve my problem, SingTel . Dont you know how many people in Singapore uses a Router to share broadband bandwidth amongst the household. If ADSL bandwidth was made for 1 machine and 1 user, we dont need anything more than 256mbps. Their technical staff did 1 step further and said they supported only 2 brands of routers with their modems. Fine - given that there are hundreds of models of routers anyways. I qualify myself as a technical person and asked if I could have the settings of those "supported" routers so I know how to tweak and configure mine to work with the new modem. Me: "Could I have those config settings of those routers so I can see how I can configure mine" SingNet: "Err...We support 2 brands X and Y of routers but I am sorry, the settings are NOT in my knowledge base so I cannot help you there..." Me: "OK. What else can I do ? If it doesnt work with my router, I cannot surf so tell me what I am paying for again ?" SingNet: "I am sorry, Sir but those are the only 2 brands of integrated Router-modem we support" Me: "Huh ? Integrated Router-modem ? Are you asking me to throw away my VPN Firewall router so I can use your modem ? Duh !" So, we have this pipe of 6mpbs of bandwidth flowing through, we share. It makes sense and is cost-effective. So, while looking at the PO of the delivered modem, I saw the vendor who actually was being subcontracted Read More...